System & User Support Specialist

The role involves supporting the implementation, migration, configuration, integration, testing, and ongoing maintenance of a contract lifecycle management application, including troubleshooting technical issues, optimizing business processes, and collaborating with business teams and external vendors.

• Migrating documents from legacy applications like Salesforce or G-drive into the new contract lifecycle management application, needed knowledge of data structure in SAAS and PAAS applications, familiarity with tools like Salesforce Inspector and Salesforce Data Loader
• Creation and using of the secure Box Storage for legacy application and connecting it to the new application, using connection for data transfer
• Helping the business analyst in the consultations with business teams about data structure in the new application
• Participating in consultations with business teams about creation of the processes in the new application
• Creating processes in the new application, creating email alerts and users
• Creating connection between Docusign and the new / legacy application, administering Docusign account for the application
• Coordination activities like: coordination of creation of the SSO connection for the new application; coordination of the change of SSO certificates for the new application; coordinating the setup of the plugin for Word 365 for the new application
• Taking care of level 1, 2 and 3 support tickets in service now for the new application and for the legacy application, solving tickets of level 3 that include taking data from the data base and turning it into reports, mass modifications of the records in legacy application, investigating bugs in workflows in the new app and in the legacy application

• Testing the application, its business processes, and integrations with other enterprise systems, including electronic signature solutions and office productivity tools

• Escalating more difficult issues that demand development to vendor support; creating tickets to vendor support and coordinating the repair with vendor team
• Testing bug fixes performed by vendor in the new app and in the legacy application
• Participation in user trainings for new and for legacy application; creating training materials and tutorials for users
• The senior grade will also be taken into consideration

• Salesforce Certified Platform App Builder
• Salesforce Certified Service Cloud Consultant
• Salesforce Certified Administrator
• Conga (Salesforce based) 201 CLM Essentials Administration Certificate
• AWS Certified Cloud Practitioner
• ITIL Foundation Certificate in IT Service Management
• Konwledge of SQL
• Ability to actively participate in discussions with the business team,
• Ability to find solutions to the needs of the business team,
• Ability to provide level 1, 2 and 3 support

• Participation in interesting and demanding projects.
• Flexible working hours.
• A great, non-corporate atmosphere.
• Possibility to work remote or hybrid (2 days per week from the office).
• Opportunities for development and promotion.
• Attractive package of benefits.

We reserve the right to contact the selected candidates.